To help us improve our service and assess whether we have met your expectations, we ask that you contact us via our feedback form.
Alternatively, if your concern is not able to be resolved by a member of staff and requires an immediate response, please ring the Chief Executive’s Office on 03 5352 9300.
If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC fill out a complaint form online at www.hcc.vic.gov.au or phone 1300 582 113 between 9.30am and 3pm, Monday to Friday to discuss your complaint.
You may also contact the Aged Care Complaints Commissioner who provides a free service for anyone to raise their concerns about the quality of care or services being delivered to people receiving aged care services subsidised by the Australian Government. Visit their website at www.agedcarecomplaints.gov.au or phone 1800 550 552.
Your assistance is appreciated and your feedback is genuinely valued.
All staff were friendly, helpful and professional whilst being relatable. This is a big compliment, as it is not an easy job.
Staff were very attentive and made me feel very comfortable. Sandwiches were delicious. Thank you everyone in day surgery.
Thanks for your care of me during my recent stay in hospital. Thanks also for my private insurance incentives. Lovely surprise and very much appreciated.
A very positive experience, wonderful staff and excellent care from pre-admission to discharge. I would choose EGHS again before any other hospital.
All staff involved in my care at day surgery were very kind and able to answer any questions I put to them. There was also a sense of humour which I really appreciated. They were also very welcoming to my husband when he came to collect me.
Well looked after by all staff. Polite, reassuring, before and after cataract surgery. Competent staff. Looking forward to coming back for second op.
Thank you to all the wonderful staff at the Willaura Hospital. Your expertise, care and attention has been very much appreciated. You have made my stay so lovely. With many thanks.
All the theatre staff and ward staff before and after operation were fantastic. The before and aftercare has been amazing. A credit to all staff.
Couldn’t be happier with the care I received while I was recovering from my operation. The care was outstanding and everyone was so friendly. You are all amazing.
Thank you to all staff in the day procedure unit. Everyone was very friendly and lovely. I will be back later in the year for my other eye to be done.
It’s the second time I’ve been to your hospital and I am blown away at the lovely way your staff conduct themselves, with professional and friendly service. As for cleanliness, best I’ve seen. Please thank everyone.
I was very happy with all the positive care I received during my operation and after care. Found the hospital very clean and all staff were very helpful. Could not be taken care of in a better hospital. Thank you for all your support.
Very satisfied with the attention I received on the day I had my cataract done. Staff were excellent. I would not hesitate to recommend anyone for a procedure at your hospital.