To help us improve our service and assess whether we have met your expectations, we ask that you contact us via our feedback form.
Alternatively, if your concern is not able to be resolved by a member of staff and requires an immediate response, please ring the Chief Executive’s Office on 03 5352 9300.
If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC fill out a complaint form online at www.hcc.vic.gov.au or phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.
You may also contact the Aged Care Complaints Commissioner who provides a free service for anyone to raise their concerns about the quality of care or services being delivered to people receiving aged care services subsidised by the Australian Government. Visit their website at www.agedcarecomplaints.gov.au or phone 1800 550 552.
Your assistance is appreciated and your feedback is genuinely valued.
Very friendly and informative staff. Excellent facilities for both patients and relatives. The unit facilitated our care in a punctual, well structured and well planned manner.
There is no way we can ever thank you enough for the competence, compassion, support and confidence you’ve given us through the pregnancy and the birth of our little boy. We are so lucky that you do what you do. I wish everyone could have the experience we’ve had with you. We will never forget how much you did to help bring our little treasure into our lives.
Thanks for your care of me during my recent stay in hospital. Thanks also for my private insurance incentives. Lovely surprise and very much appreciated.
My compliments to the dental team, nurses and reception. The dentists and dental nurses are always so friendly and kind and always explain the procedure and care to me. I find the experience here far superior to the private orthodontist we’ve gone to in the past. Thank you.
I am delighted to provide feedback on my treatment. We were warmly welcomed by a smiling and charming member of staff. I was treated extremely well with attention to detail and most of all a very happy and caring atmosphere. Nothing was too much trouble. That went right through to the operating room. I could not have felt more relaxed or comfortable
A big thank you to all at EGHS for outstanding care and support during my recent short stay. Once more your staff have excelled at patient care at all levels. Your organisation is a credit to our greater community.
I am very happy to compliment the nurses, doctors and staff of Ararat Hospital. I received terrific care and attending during my day care procedure. I was made very comfortable and welcome during my stay there. It was also explained to me in regards to what was to happen and I also received a follow up call the next day to see if I was OK.
To Admission, Surgical and Recovery Staff – I just wanted to say thank you to you all for the kind, gentle and professional way in which I was treated. I’m sure that your management aids in swift recovery and better outcomes for your patients. At all times I felt comfortable and safe and had complete faith in your skills. Once again thank you so much.