Say Hello

East Grampians Health Service

Girdlestone Street
(P.O. Box 155)
Ararat 3377
P: 03 5352 9300
F: 03 5352 9333

Willaura Health Care

Delacombe Way
Willaura 3379
P: 03 5354 1600
F: 03 5354 1610

Hearing or Speech Impairment

East Grampians Health encourages people who are deaf or have a hearing or speech impairment to contact us through the National Relay Service

Your feedback

Feedback on your visit to East Grampians Health Service is important to help us know what is working well and what improvements we can make. All feedback including concerns, complaints, suggestions or compliments are welcome.

We take complaints seriously and aim to resolve them quickly and fairly.  If you are not satisfied with our service, please contact us via our feedback form.

Alternatively, if your concern is not able to be resolved by a member of staff and requires an immediate response, please ring the Chief Executive’s Office on 03 5352 9300.

If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC).  The HCC responds to complaints about health services and the handling of health information in Victoria.  Their service is free, confidential and impartial.  To lodge a complaint with the HCC fill out a complaint form online at or phone 1300 582 113 between 9.30am and 3pm, Monday to Friday to discuss your complaint.

You  may also contact the Aged Care Complaints Commissioner who provides a free service for anyone to raise their concerns about the quality of care or services being delivered to people receiving aged care services subsidised by the Australian Government.  Visit their website at or phone 1800 550 552.

The girls at reception are always happy and very helpful.  They make you feel very welcome.  I hope all the nice welcoming people stay at East Grampians Health Service.  Thanks to all.

I could not get over the outstanding care and service the nurses and staff offered to me before, during and after my cataract operation.  Also, the wonderful catering staff.  Thank you so much.

I was very impressed with the treatment I received from everybody when I had my cataract surgery.  All staff can be congratulated for their very professional and friendly care.  They gave a full explanation of what they intended to do, thus allaying many fears.  Well done to all of you, it was much appreciated.

I hereby thank the EGHS dental clinic, management and staff for their kind and considerate attention with the removal of an awkward tooth.  Many thanks.

I was in hospital for four nights and I had wonderful care by all.  We are so fortunate to have a great hospital and awesome staff.

My wife and I had an iron injection.  Your staff are first class.  All fully explained with a smile.  One very good hospital.  Many thanks to all.

I have nothing but praise for the doctors and nurses at our hospital and we are so lucky to have you all.  You put me at ease from start to finish in a very warm and caring atmosphere.

I found the staff in all areas pleasant, attentive, caring and competent.  The premises were clean and comfortable and I enjoyed the food.  All in all, a good place to be.

This would be one of the best hospitals in country Victoria.  I’ve had a few operations in this hospital over the years and have always been treated with respect by nurses, doctors and staff at all times.

Staff very helpful, professional and extremely reassuring.  Love the hospital and the pride the staff take in it.

Absolute legends.  Every single person we came into contact with was amazing.  From the first contact person at the entrance, the nurses, cleaning staff and the Cafe staff.  All very informative, friendly and just awesome.  Thanks for a great visit.

I was looked after and cared for in an excellent and caring manner by all the staff, and appreciated the follow-up phone call.

The staff were polite, friendly, helpful and informative about the procedure I had.  This included what will happen prior to and during the procedure and what I needed to do post surgery.

Congratulations to everyone at 70 Lowe Street for your care and stimulating activiteis during this tricky time of isolation.  Lovely to see the residents so engaged.

Surgery staff were very good.  Nursing care was of a very high standard and very friendly and approachable staff for all of my stay.  Very surprised of the service available in a regional hospital.

I just wanted to tell you how amazing my stay was.  The staff, doctors and nurses were all beautiful to me.  I actually felt like I was in a private hospital.  Your standards and staff’s compassion and empathy were well above any private hospital that I have attended as a patient.  Well done to all of you.

During this time of increasing uncertainty and anxiety, the compassion and reassurance from the caring staff at the Patricia Hinchey Centre to my elderly parent attending is first class.  Thanks so much.