Say Hello

East Grampians Health Service

Girdlestone Street
(P.O. Box 155)
Ararat 3377
P: 03 5352 9300
F: 03 5352 9333

Willaura Health Care

Delacombe Way
Willaura 3379
P: 03 5354 1600
F: 03 5354 1610

Community Matters Feedback

Your opinion is important to us.  It helps us plan our future direction.

Please click the link below to leave feedback regarding our Community Matters report.

Community Matters Feedback

Hearing or Speech Impairment

East Grampians Health encourages people who are deaf or have a hearing or speech impairment to contact us through the National Relay Service

Your feedback

Feedback on your visit to East Grampians Health Service is important to help us know what is working well and what improvements we can make. All feedback including concerns, complaints, suggestions or compliments are welcome.

We take complaints seriously and aim to resolve them quickly and fairly.  If you are not satisfied with our service, please contact us via our feedback form.

Alternatively, if your concern is not able to be resolved by a member of staff and requires an immediate response, please ring the Chief Executive’s Office on 03 5352 9300.

If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC).  The HCC responds to complaints about health services and the handling of health information in Victoria.  Their service is free, confidential and impartial.  To lodge a complaint with the HCC fill out a complaint form online at or phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.

You  may also contact the Aged Care Complaints Commissioner who provides a free service for anyone to raise their concerns about the quality of care or services being delivered to people receiving aged care services subsidised by the Australian Government.  Visit their website at or phone 1800 550 552.

Everybody connected with the hospital is to be highly commended.  Nothing was ever any trouble to anyone and everyone made my stay as comfortable as possible.  Many thanks to you all.

I want to thank your staff for all their support and care from the beginning to the end of my day surgery.  It made the experience bearable.  I felt cared about and treated with kindness and respect.

I was very impressed with the treatment I received from everybody when I had my cataract surgery.  All staff can be congratulated for their very professional and friendly care.  They gave a full explanation of what they intended to do, thus allaying many fears.  Well done to all of you, it was much appreciated.

I hereby thank the EGHS dental clinic, management and staff for their kind and considerate attention with the removal of an awkward tooth.  Many thanks.

Thank you very much for taking such good care of my mother.  I am very impressed with the love, care and support you give her.  Thank you.

We can’t thank you enough for helping to bring our daughter into this world.  We will be forever grateful for your support as well as all of the team for looking after the three of us.

The quality of care and attention was superb.  The nursing staff were so friendly and efficient and put me at ease.  The anaesthetist explained themselves very thoroughly and allayed my fears.

I was very impressed with the way in which I was treated by these two practitioners.  I felt very comfortable in their competent care.  The reception staff were very friendly and helpful.  A well run service.

The staff are just wonderful.  They are so friendly and take away any concerns you may have on the day.