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East Grampians Health Service

Girdlestone Street
(P.O. Box 155)
Ararat 3377
P: 03 5352 9300
F: 03 5352 9333

Willaura Health Care

Delacombe Way
Willaura 3379
P: 03 5354 1600
F: 03 5354 1610

Community Matters Feedback

Your opinion is important to us.  It helps us plan our future direction.

Please click the link below to leave feedback regarding our 2016 Community Matters report.

Community Matters Feedback

Hearing or Speech Impairment

East Grampians Health encourages people who are deaf or have a hearing or speech impairment to contact us through the National Relay Service

Your feedback

Feedback on your visit to East Grampians Health Service is important to help us know what is working well and what improvements we can make. All feedback including concerns, complaints, suggestions or compliments are welcome.

We take complaints seriously and aim to resolve them quickly and fairly.  If you are not satisfied with our service, please contact us via our feedback form.

Alternatively, if your concern is not able to be resolved by a member of staff and requires an immediate response, please ring the Chief Executive’s Office on 03 5352 9300.

If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC).  The HCC responds to complaints about health services and the handling of health information in Victoria.  Their service is free, confidential and impartial.  To lodge a complaint with the HCC fill out a complaint form online at or phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.

You  may also contact the Aged Care Complaints Commissioner who provides a free service for anyone to raise their concerns about the quality of care or services being delivered to people receiving aged care services subsidised by the Australian Government.  Visit their website at or phone 1800 550 552.

The care I received at the hospital before and after my operation was wonderful.  Thank you all very much.

I can’t praise the staff enough for their care of me during my procedure.  Everyone was caring to my condition and concerns.  I was treated with respect and kindness.  Wonderful staff.

Thanks for your care of me during my recent stay in hospital. Thanks also for my private insurance incentives. Lovely surprise and very much appreciated.

If all hospital care was as thorough, efficient and compassionate as the care I received during my day surgery, the world would be a much better place.  Thank you.

I was a little apprehensive about the surgery, but the lovely staff soon put me at ease.  I enjoyed every minute of my stay.  God bless them all.

As soon as you enter the hospital foyer, you get greeted with a lovely smile and a welcome by the receptionist.  The nursing staff are very polite and helpful.  The hospital is very clean and it works like clockwork.  10 out of 10.

The nursing staff that I had take care of me were amazing.  I can’t thank them enough.

I was very happy with all of my stay at Ararat Hospital.  Everything went well.  I was well looked after.  Thank you for your care.

From my first interview with the nursing staff, through to the anaesthetist and doctors, I wish to say I was well treated.  We are truly blessed to have such wonderful services.