Aged Care
Aged Care – 5352 9300
East Grampians Health Service is committed to providing quality care for older people and ensuring a positive experience for Residents and their families.
Our modern facilities, comfortable surrounds and leisure and lifestyle programs make an important contribution to our Resident’s self-esteem and independence. Inside and outside areas are available for eating and relaxing in the company of others. Residents have the privacy of their own room when they wish.
Willaura Aged Care consists of 12 residential aged care beds (formerly Parkland House and Willaura Nursing Home)
Learn More70 Lowe Street offers an alternative home for people that require continuous nursing care.
Learn MoreGarden View Court provides quality accommodation and assistance for older people requiring hostel care.
Learn MoreAged Care – Residential
We focus on the individual, their family, friends and community. Individualised care is assured by identifying personal preferences and interests of the resident in all areas from social needs to clinical requirements. We encourage our residents to live their lives to the fullest and make the most of the services we have to offer.
Our staff pride themselves on their genuine dedication to deliver the highest standard of care to each resident 24 hours a day, 365 days a year. The residential care homes of 70 Lowe Street and Garden View Court are situated in Ararat within the grounds of East Grampians Health Service, and Willaura Aged Care is situated in the picturesque town of Willaura. Our facilities provide high quality clinical care that is individualised and according to care needs. Care plans are developed in consultation with each resident and family to ensure social, personal and clinical care needs are met.
A commitment to high quality care
All EGHS residential care homes operate within the legislative requirements of the Aged Care Act 2024, and we continually strive to ensure that these high standards are met in every aspect of care.
Each EGHS residential care home has met the stringent requirements for accreditation with the Aged Care Quality and Safety Commission. We are committed to continue to provide high quality residential care to members of the Ararat and wider community. Health, personal care and lifestyle are key areas of care and programs delivered across all EGHS residential care homes. Nutritional support and exercise programs are available for physical wellbeing and clinical care needs.
Becoming a resident
To become a resident in one of our residential care homes you will need to contact My Aged Care on 1800 200 422 for referral to an Aged Care Assessment Service (ACAS).
Referral to this assessment service can be made by yourself, your doctor, a family member or a carer.
For further information about an assessment please contact My Aged Care on 1800 200 422.
Independence and Lifestyle
Residents are supported to maintain social contacts and interests in the wider community. The leisure and lifestyle program is designed to cater for the diverse range of resident’s interests and abilities. A comprehensive lifestyle questionnaire which includes the resident’s preferences, social and cultural interests is completed on admission.
Qualified caring staff
EGHS employs appropriately qualified and experienced clinical and support staff and actively encourages ongoing education, ensuring a culture of quality care in all areas. All staff participate in the organisation’s mandatory education program annually.
Continuous Improvement
Continuous improvement in residential care is central to what we do. It is a way of life where residents, relatives and staff input is vital. The outcomes of our activities and care offered are measured by resident and relatives’ satisfaction surveys, audits and observations.
LINKS:
Additional general information is available from the Department of Health and Ageing http://www.health.gov.au/ageing
Star Ratings
East Grampians Health Service has recently received excellent Star Ratings for all of its aged care facilities.
The star rating system for aged care services has been developed by the Commonwealth Department of Health and Aged Care in response to the Aged Care Royal Commission, to assist older members of our community and their families to compare the quality and performance of different aged care services.
The star rating system will ensure transparency about the quality of care provided in all aged care facilities, and aged care providers will continuously work to improve the quality of care for each of our residents.
One of our three aged care facilities, Willaura Aged Care has achieved uplifted ratings from the previous 4 star rating to 5 stars, which gives an overall rating of Excellent to both of these homes. Less than 2% of aged care facilities achieve a 5 star rating nationally.
70 Lowe Street has also achieved an uplift in ratings, from 3 stars to 4 stars, and Garden View Court Hostel, is holding steady at 3 stars.
These star ratings are all outstanding achievements. Each of our aged care facilities prides itself on providing top quality personalised care to each person living in the home. Every staff member works with incredible passion and are fully committed to continue to provide outstanding care for each individual person. EGHS thanks every staff member personally for being able to provide that individualised touch.
EGHS will continue to provide exemplary care for our community members, and guarantee star ratings will continue to improve in the coming months.
The star ratings can be found on the My Aged Care website: https://www.myagedcare.gov.au/
Staff
IN AN EMERGENCY CALL 000