Your Feedback

To help us improve our service and assess whether we have met your expectations, we ask that you contact us via our feedback form.

Alternatively, if your concern is not able to be resolved by a member of staff and requires an immediate response, please ring the Chief Executive’s Office
on 03 5352 9300.

If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC fill out a complaint form online at www.hcc.vic.gov.au or phone 1300 582 113 between 9.30am and 3pm, Monday to Friday to discuss your complaint.

You may also contact the Aged Care Complaints Commissioner who provides a free service for anyone to raise their concerns about the quality of care or services being delivered to people receiving aged care services subsidised by the Australian Government. Visit their website at www.agedcarecomplaints.gov.au or phone 1800 550 552.

Your assistance is appreciated and your feedback is genuinely valued.

Please tick which consumer experience this feedback relates to*
- Excellence – You have access to high-quality, coordinated care delivered by skilled staff in a healthy, safe and private environment.
- Integrity – You, your family and carers are supported emotionally and treated with the same dignity, respect and compassion that we ask of you.
- Working Together – We communicate with you openly and honestly and respect your privacy at all times. You are given clear information to help you be involved in your care, to make decisions and manage your health as independently as possible.
- Community – Your individual needs, preferences and values are known, respected and embraced. Your family and friends are involved as you wish.
- Learning Culture – Your individual needs, preferences and values are known, respected and embraced. Your family and friends are involved as you wish.
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