Hearing or Speech Impairment

East Grampians Health encourages people who are deaf or have a hearing or speech impairment to contact us through the National Relay Service www.relayservice.gov.au

• TTY users can phone 133 677 then ask for 03 5352 9300 (Ararat)
  or 03 5354 1600 (Willaura)
• Speak & Listen (speech-to-speech) users can phone 1300 555 727 then ask for 03 5352 9300 (Ararat) or 03 5354 1600 (Willaura)
• Internet relay users can connect to NRS then enter 03 5352 9300 (Ararat) or 03 5354 1600 (Willaura)

Your feedback

Feedback on your visit to East Grampians Health Service is important to help us know what is working well and what improvements we can make. All feedback including concerns, complaints, suggestions or compliments are welcome.

We take complaints seriously and aim to resolve them quickly and fairly.  If you are not satisfied with our service, please contact us via our feedback form.

Alternatively, if your concern is not able to be resolved by a member of staff and requires an immediate response, please ring the Chief Executive’s Office on 03 5352 9300.

If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC).  The HCC responds to complaints about health services and the handling of health information in Victoria.  Their service is free, confidential and impartial.  To lodge a complaint with the HCC fill out a complaint form online at www.hcc.vic.gov.au or phone 1300 582 113 between 9.30am and 3pm, Monday to Friday to discuss your complaint.

You  may also contact the Aged Care Complaints Commissioner who provides a free service for anyone to raise their concerns about the quality of care or services being delivered to people receiving aged care services subsidised by the Australian Government.  Visit their website or phone
1800 550 552.