• Integrity

    We value integrity, honesty and respect in all relationships.

  • Excellence

    We value excellence as the appropriate standard for all services and practices.

  • Community

    We respect the dignity and rights of our community and acknowledge their beliefs, regardless of their cultural, spiritual or socioeconomic background.

  • Working Together

    We value equally all people who make a contribution to EGHS to achieve shared goals.

    Working Together
  • Learning Culture

    We strive to continually learn and develop through education, training, mentoring and by teaching others.

    Learning Culture

Private Patients

Electing to use your Private Health Insurance supports the future of East Grampians Health Service.

The funds received allows East Grampians Health Service to purchase new and replacement equipment, maintain facilities and undertake more elective surgery, reducing waiting times across the region. It also allows us to continue to provide a broad range of high quality services to our patients and community members.

When you elect to use your Private Health Insurance at EGHS for medical admissions or surgical procedures, you will not incur any ‘out of pocket’ expenses related to your admission. From the time you are admitted until you are discharged, East Grampians Health Service will cover expenses including;

  • The excess amount applicable to your admission
  • Gap Payments
  • Co-Payments
  • Surgeon and anaesthetist in-theatre costs *
  • Medical expenses relating to your hospital stay

* Please note that a Surgeon’s booking fee is not considered part of your hospital admission and will be payable by you.

Additionally, our Private Patient Billing System allows us to automatically process all claims to Medicare and your Health Insurance company on your behalf, meaning you won’t receive any bills relating to your admission. Should you receive an unexpected out of pocket expense regarding your admission, simply forward it to:

Private Patient Liaison Officer

East Grampians Health Service

P.O. Box 155  Ararat, 3377

Our Private Patient Liaison Officer can be contacted on (03) 5352 9484 and is available to answer any billing queries you have, and can liaise with your health fund to confirm entitlements under your health insurance policy and assist with completing paperwork necessary for admission.

All Visiting Medical Officers who perform procedures at East Grampians Health Service are able to accept both private and public patients.

Please click the link below to download our Private Patient Brochure


Do I have to pay anything extra to use my private health insurance?

East Grampians Health Service pays the difference between what your health insurer pays and the actual costs.

This means no excess, no co-payment, no gap payment and no out-of-pocket expenses.

What should I do if I receive a bill?

EGHS take every step possible to ensure you don’t get charged for your stay with us. If, however, you do receive an account in the mail please call the Private Patient Liaison Officer (03) 5352 9484 who will assist you.

Why should I use my private health insurance?

By choosing to use your private health insurance you’ll be helping the hospital provide the best possible services and highest quality of care for our community, now and for the future.

By using your private health insurance you will also help us to purchase new equipment, maintain service levels and treat more public patients from our community.

What benefits will I receive?

Inpatient Unit and Midwifery

  • Preferential access to a single room with en suite bathroom (where available)
  • Greater range of beverage and menu options
  • Free daily newspaper and phone card (if requested)
  • Toiletry comfort pack

Guardians of a child staying overnight will receive all of the above listed benefits and will have access to a sofa bed for overnight stays.

I have private health insurance but I’m not sure if I’m covered for my procedure, how do I find out?

If you have private health insurance but aren’t sure of your cover level please let one of our team members know. We’ll contact your health fund and get all the details for you.

Will I get my own single room?

You will have preferential access to a single room if one is available. As we are a public hospital rooms are allocated based on clinical need first. Our shared rooms are furnished to a high standard and our staff will still ensure you receive the private patient treatment.

Will someone be available to help me with the paperwork?

To make your stay with us as stress free as possible our staff will take care of all the paperwork for you.