Aged care star ratings

East Grampians Health Service has recently received excellent Star Ratings for all of its aged care facilities.

The star rating system for aged care services has been developed by the Commonwealth Department of Health and Aged Care in response to the Aged Care Royal Commission, to assist older members of our community and their families to compare the quality and performance of different aged care services.

The star rating system will ensure transparency about the quality of care provided in all aged care facilities, and aged care providers will continuously work to improve the quality of care for each of our residents.

Objectives of the Star ratings for residential aged care:

Star ratings are measured on a scale of 1 – 5 stars. More stars means an aged care service is delivering higher quality care across the four key areas of performance of compliance, quality measures, resident experience, and staffing.

Compliance – reflects the facility’s current compliance status with the Aged Care Quality Standards

Quality Measures – describes the quality of care provided to aged care residents across indicators reported as part of the National Aged Care Mandatory Quality Indicator Program, including pressure injury, physical restraint, unplanned weight loss, falls and major injury.

Resident Experience – residents answer a short series of questions from an external vendor describing their experience in the facility

Staffing – measures the care minutes each resident receives from all staff at the facility, and compared with minimum targets set by the Australian Government.

Two of our four aged care facilities, Willaura Nursing Home and Parkland House have achieved uplifted ratings from the previous 4 star rating to 5 stars, which gives an overall rating of Excellent to both of these homes. Less than 2% of aged care facilities achieve a 5 star rating nationally.

70 Lowe Street has also achieved an uplift in ratings, from 3 stars to 4 stars, and Garden View Court Hostel, is holding steady at 3 stars.

These star ratings are all outstanding achievements. Each of our aged care facilities prides itself on providing top quality personalised care to each person living in the home. Every staff member works with incredible passion and are fully committed to continue to provide outstanding care for each individual person. EGHS thanks every staff member personally for being able to provide that individualised touch.

EGHS will continue to provide exemplary care for our community members, and guarantee star ratings will continue to improve in the coming months.

The star ratings can be found on the My Aged Care website: