About Us

East Grampians Health Service is based in Ararat and Willaura (Regional Victoria) and takes its name from the magnificent mountain range that provides a backdrop to both townships.  We are committed to providing quality care and services that meet the needs of the community, whilst continuously striving for improvement and aiming to lead the way in provision of health related services:

East Grampians Health Service Community Services aim to meet the needs of the community by offering a vast array of services to the community in Ararat and surrounding districts. We offer outpatient, outreach and domiciliary services. Our services include Allied Health, Dental, Community Nursing, Support at Home, Home Support Services and Patricia Hinchey Centre.  These services support other clinical areas including our acute and residential aged care consumers.  EGHS@Home includes our Home Support program, Healthy@Home (telehealth program), Support at Home and Carers Support program.

What We Offer

• Regional Lifestyle – explore our region
• A variety of employee benefits
• Ongoing professional development and career opportunities

About The Role

Support at Home (SaH) supports older people with more complex care needs to live independently in their own homes. Under the Aged Care Act 1997, the Australian Government provides a subsidy to an approved provider of home care, chosen by the older Australian, to coordinate a package of care, services, and case management to meet their individual needs. EGHS operates a small but growing number of Support at Home budgets.  This program is offered to the members of the community of Ararat and surrounds who have been assessed to receive Support at Home.  We are inviting applications with commitment and drive to work as part of our EGHS @ Home team.

About You

• Demonstrated understanding of current casework practices for the aged.
• A well-developed skillset in customer service and consumer engagement.
• Experience and the ability to articulate examples of person-centred practice, methodology and practices.
• Experience working autonomously in a target and quality driven community service environment.
• High-level organisation and time management skills, demonstrated through examples of re-organising work priorities and developing efficiencies to meet changing demands.
• Experience in co-ordinating and overseeing processes that support accurate financial management.
• Excellent interpersonal skills with the ability to influence, problem solve, negotiate, and mediate.
• Excellent computer skills and ability to navigate customer management systems.
• Experience working independently, working within multiple and multidisciplinary teams, and maintaining cohesive working relationships with a broad range of networks.

Appointment is subject to immunisation clearance and current and satisfactory Employment Checks (Police and Working With Children Checks and NDIS Worker Screening Check).

East Grampians Health Service is an equal opportunity employer.

For more information please contact Janelle Smith, Manager – EGHS @ Home on 03 5352 9556.

Please ensure you address the selection criteria, attach an up to date resume including two business referees by close of business 17th May 2026.