Telehealth Assistant – EGHS @ Home

About Us

East Grampians Health Service is based in Ararat and Willaura (Regional Victoria) and takes its name from the magnificent mountain range that provides a backdrop to both townships.  We are committed to providing quality care and services that meet the needs of the community, whilst continuously striving for improvement and aiming to lead the way in provision of health related services:

The Healthy@Home Program aims to keep our most vulnerable clients, especially those with complex health issues, healthier at home, aiming to reduce avoidable hospitalisations and presentations to our Urgent Care Centre. Healthy@Home uses regular phone calls to clients to conduct self-rated health checks that are designed to identify deteriorating health.

What we Offer

• Regional Lifestyle – explore our region
• A variety of employee benefits
• Ongoing professional development and career opportunities

About the Role

We are looking for a casual team member to assist with leave coverage. The Telehealth Assistant’s role is to provide regular phone calls to clients, asking specific questions which allows the client to rate their health. The Telehealth Assistant enters the client’s responses in real time into computer software, which generates flags when a client’s health is potentially deteriorating. This allows for the Care Co-ordinator to review the call and arrange an appropriate response. The Telehealth Assistant will work closely with Care Co-ordinators to ensure their clients get the help they need in a timely manner. Through regular phone calls, the Telehealth Assistant provides a consistent point of contact for the client and/or their carer.

About You

Our ideal candidates will:

• be caring and compassionate in nature
• have a high level of attention to detail
• be committed to confidentiality and have a high level of integrity
• the ability to engage with a wide range of people
• well established computer skills

Appointment is subject to immunisation clearance (Including COVID-19) and current and satisfactory Employment Checks (Police and Working with Children Checks)

For further information, please contact Kim Brodie, Healthy@Home Coordinator (03) 5352 9427 or Janelle Smith, Manager EGHS@Home (03) 5352 9556

The Position Description can be viewed and downloaded by selecting ‘Position Description’ below.

To apply please select ‘Apply online’ and complete as requested.

Please ensure you address the selection criteria, attach an up to date resume including two business referees by close of business Sunday 16 March 2025.

East Grampians Health Service is an equal opportunity employer.