Our services
East Grampians Health Service (EGHS) provides an extensive range of acute, residential, home and community based services. Located at both Ararat and Willaura, these services operate throughout Ararat Rural City.
Services provided at EGHS are divided into three main groups:
Inpatient/Acute Services
These are services that the public access for short term health care needs, for example, an operation or treatment of an acute illness that requires a short hospital stay.
Aged Care Residential Services
EGHS provides quality care for older people who require high level care (nursing home) or low level care (hostel) in spacious modern accommodation.
Community Services
These are services that the public may access at any time for a short period i.e. physiotherapy. Some of these services are provided in your home for example: District Nursing.
Patients, Residents, Clients Right & Responsibilities
East Grampians Health Service supports the rights of patients, residents and clients and their carers by providing a clear statement of expectations that is understood by both users and providers.
You have the right to:
- A wide range of public health care services
- Treatment based on clinical need regardless of your ability to pay or your health insurance status
- Choose whether you wish to have treatment as a public or a private patient
- Treatment and care in a safe environment
- Participate in making decisions about your treatment and care
- Participate in decisions and receive information about your discharge from East Grampians Health Service
- Information about which East Grampians Health Service staff will provide your care
- Information about your health care and if you wish, a second medical opinion
- Access to your health records and confidentiality for your personal information
- Treatment with respect, dignity and consideration for privacy
- If necessary, to have access to an accredited interpreter
- Services provided in a culturally sensitive way
- Information on steps East Grampians Health Service takes to improve the quality of care
- An opportunity to discuss any questions or complaints you may have concerning your experience at East Grampians Health Service
You have the responsibility to:
Work with your treating team by providing relevant information about your health and circumstances that may influence your treatment, recovery or stay in hospital.
