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  • Integrity

    We value integrity, honesty and respect in all relationships.

    Integrity
  • Excellence

    We value excellence as the appropriate standard for all services and practices.

    Excellence
  • Community

    We respect the dignity and rights of our community and acknowledge their beliefs, regardless of their cultural, spiritual or socioeconomic background.

    Community
  • Working Together

    We value equally all people who make a contribution to EGHS to achieve shared goals.

    Working Together
  • Learning Culture

    We strive to continually learn and develop through education, training, mentoring and by teaching others.

    Learning Culture
  • I cannot speak highly enough of my recent short stay. As soon as we walked through the front door, you could sense the friendly atmosphere at the front desk. Most caring nurses you would ever want to look after you, absolutely wonderful. Once again I offer my many thanks to all concerned

  • I take this opportunity to thank all the staff, Doctors, Nurses for the excellent job they perform. They are without doubt in my mind, the most caring and professional people that we as a community can wish for. I was admitted for a hip replacement operation. All went exceptionally well. All staff, without exception were very caring, friendly, helpful and understanding for my needs as indeed they are for all patients. I wonder if all residents are fully aware of this wonderful and caring service that this hospital provides, if not they ought to be. The service provided by EGHS is second to none in this state and we ought to be aware and appreciate this fact.

  • There is no way we can ever thank you enough for the competence, compassion, support and confidence you’ve given us through the pregnancy and the birth of our little boy. We are so lucky that you do what you do. I wish everyone could have the experience we’ve had with you. We will never forget how much you did to help bring our little treasure into our lives.

  • Thanks for your care of me during my recent stay in hospital. Thanks also for my private insurance incentives. Lovely surprise and very much appreciated.

  • My compliments to the dental team, nurses and reception. The dentists and dental nurses are always so friendly and kind and always explain the procedure and care to me. I find the experience here far superior to the private orthodontist we’ve gone to in the past. Thank you.

  • I am delighted to provide feedback on my treatment. We were warmly welcomed by a smiling and charming member of staff. I was treated extremely well with attention to detail and most of all a very happy and caring atmosphere. Nothing was too much trouble. That went right through to the operating room. I could not have felt more relaxed or comfortable

  • A big thank you to all at EGHS for outstanding care and support during my recent short stay. Once more your staff have excelled at patient care at all levels. Your organisation is a credit to our greater community.

  • I am very happy to compliment the nurses, doctors and staff of Ararat Hospital. I received terrific care and attending during my day care procedure. I was made very comfortable and welcome during my stay there. It was also explained to me in regards to what was to happen and I also received a follow up call the next day to see if I was OK.

  • To Admission, Surgical and Recovery Staff – I just wanted to say thank you to you all for the kind, gentle and professional way in which I was treated. I’m sure that your management aids in swift recovery and better outcomes for your patients. At all times I felt comfortable and safe and had complete faith in your skills. Once again thank you so much.

Contact Us


East Grampians Health Service

Girdlestone Street
(P.O. Box 155)
Ararat 3377
P: 03 5352 9300
F: 03 5352 9333
E: info@eghs.net.au

Willaura Health Care

Delacombe Way
Willaura 3379
P: 03 5354 1600
F: 03 5354 1610

Community Matters Feedback

Your opinion is important to us.  It helps us plan our future direction.

Please click the link below to leave feedback regarding our 2016 Community Matters report.

Community Matters Feedback


Hearing or Speech Impairment

East Grampians Health encourages people who are deaf or have a hearing or speech impairment to contact us through the National Relay Service www.relayservice.gov.au

  • TTY users can phone 133 677 then ask for 03 5352 9300 (Ararat) or 03 5354 1600 (Willaura)
  • Speak & Listen (speech-to-speech) users can phone 1300 555 727 then ask for 03 5352 9300 (Ararat) or 03 5354 1600 (Willaura)
  • Internet relay users can connect to NRS on www.iprelay.com.au then enter 03 5352 9300 (Ararat) or 03 5354 1600 (Willaura)

Your feedback

Feedback on your visit to East Grampians Health Service is important to help us know what is working well and what improvements we can make. All feedback including concerns, complaints, suggestions or compliments are welcome.

We take complaints seriously and aim to resolve them quickly and fairly.  If you are not satisfied with our service, please contact us via our feedback form.

Alternatively, if your concern is not able to be resolved by a member of staff and requires an immediate response, please ring the Chief Executive’s Office on 03 5352 9300.

If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC).  The HCC responds to complaints about health services and the handling of health information in Victoria.  Their service is free, confidential and impartial.  To lodge a complaint with the HCC fill out a complaint form online at www.hcc.vic.gov.au or phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.