East Grampians Health ServiceGirdlestone Street
(P.O. Box 155)
Ararat 3377 P: 03 5352 9300
F: 03 5352 9333
Willaura Health CareDelacombe Way
Willaura 3379 P: 03 5354 1600
F: 03 5354 1610
Community Matters Feedback
Your opinion is important to us. It helps us plan our future direction.
Please click the link below to leave feedback regarding our 2016 Community Matters report.
Hearing or Speech Impairment
East Grampians Health encourages people who are deaf or have a hearing or speech impairment to contact us through the National Relay Service www.relayservice.gov.au
- TTY users can phone 133 677 then ask for 03 5352 9300 (Ararat) or 03 5354 1600 (Willaura)
- Speak & Listen (speech-to-speech) users can phone 1300 555 727 then ask for 03 5352 9300 (Ararat) or 03 5354 1600 (Willaura)
- Internet relay users can connect to NRS on www.iprelay.com.au then enter 03 5352 9300 (Ararat) or 03 5354 1600 (Willaura)
Feedback on your visit to East Grampians Health Service is important to help us know what is working well and what improvements we can make. All feedback including concerns, complaints, suggestions or compliments are welcome.
We take complaints seriously and aim to resolve them quickly and fairly. If you are not satisfied with our service, please contact us via our feedback form.
Alternatively, if your concern is not able to be resolved by a member of staff and requires an immediate response, please ring the Chief Executive’s Office on 03 5352 9300.
If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC fill out a complaint form online at www.hcc.vic.gov.au or phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.