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  • Integrity

    We value integrity, honesty and respect in all relationships.

    Integrity
  • Excellence

    We value excellence as the appropriate standard for all services and practices.

    Excellence
  • Community

    We respect the dignity and rights of our community and acknowledge their beliefs, regardless of their cultural, spiritual or socioeconomic background.

    Community
  • Working Together

    We value equally all people who make a contribution to EGHS to achieve shared goals.

    Working Together
  • Learning Culture

    We strive to continually learn and develop through education, training, mentoring and by teaching others.

    Learning Culture

Legislative Compliance


East Grampians Health Service has a statutory obligation to report legislative compliance status on a range of matters.


Audit & Risk Committee
East Grampians Health Service Audit & Risk Committee’s role is to oversee and advise the Board on matters of accountability and internal controls affecting the operations of the Health Service

The Committee consists of Board Directors and community representatives and meets quarterly.

Download the Audit and Risk Committee Terms of Reference 6.07 document.

Equal Opportunity
East Grampians Health Service has a commitment to the principles of merit and equality in employment and people management.

The staff recruitment and selection procedure was reviewed during the year ensuring ongoing compliance with the Public Sector and Employment Act 1988, and contemporary employment practice.

EQUAL EMPLOYMENT OPPORTUNITY – SOPP 35.13

Occupational Health & Safety
The multidisciplinary Occupational Health & Safety Committee initiates and co-ordinates development of workplace safety policies and procedures, identifies and assesses workplace hazards, and provides for relevant education and training.

OCCUPATIONAL HEALTH AND SAFETY – SOPP 72.09

Clinical Governance and Risk Management
The development of a service-wide Clinical Governance and Risk Management strategy continues.

At the core of this exercise is the development of a culture which:

  • Puts the focus on patient, resident and clients needs;
  • Links the values and strategic objectives to the way we do business;
  • Adheres to the principals of Acute, Aged Care and Disability Services Outcome Standards.

CLINICAL GOVERNANCE – SOPP 7.03

RISK MANAGEMENT – SOPP 74.01

Complaints
It’s important for the quality of our organisation to encourage consumer feedback.  It provides constructive information and helps us plan for the future.  We give consumers every opportunity to contact us to let us know when things go well or when they don’t meet expectations.

We acknowledge that we don’t always ‘get it right’, however we are committed to addressing concerns and improving the way we deliver services.

The Complaints Officer manages all community concerns confidentially.

All formal complaints are directed to the Chief Executive and are dealt with according to guidelines laid down by the Health Services Commissioner.

Both compliments and concerns are equally as important in shaping our future service delivery.

MANAGEMENT OF COMPLIMENTS AND CONCERNS – SOPP 16.01

Any problem is usually best solved at the point of service in the hospital. However, if you are not satisfied with the response to your complaint or you wish to take your concerns further, please contact the Office of Health Services Commissioner (OHSC). The OHSC provides a free and confidential service for anyone with a complaint about a health service provider in Victoria.

Office of the Health Services Commissioner

Call: 1300 582 113

Email: hsc@health.vic.gov.au

Visit: www.health.vic.gov.au/hsc/

Send letters to:  Level 26, 570 Bourke Street Melbourne VIC 3000


Total Recorded Compliments & Complaints

Concerns , Complaints & Recommendations Compliments

Total

July 2001 – June 2002

1

0

1

July 2002 – June 2003

117

43

160

July 2003 – June 2004

102

101

203

July 2004 – June 2005

123

173

296

July 2005 – June 2006

102

213

315

July 2006 – June 2007

128

221

349

July 2007 – June 2008

97

182

279

July 2008 – June 2009

86

266

352

July 2009 – June 2010

74

217

291

July 2010 – June 2011

69

321

390

July 2011 – June 2012

76

420

496

July 2012 – June 2013

82

392

474

July 2013 – June 2014

71

447

518

July 2014 – June 2015

84

474

556

July 2015 – June 2016

80

558

638


Competitive Neutrality
Market changes are monitored and reviewed according to the guidelines of the Victorian Government Competitive Neutrality Policy with additional benchmarking being conducted where applicable tenders were received.

Publications
The East Grampians Health Service makes available to all interested persons any of its publications and produces a range of brochures aimed at informing the public of the range of services available.

Consultancies
No consultancies were undertaken during the year which exceeded $100,000.

Privacy
Privacy Legislation commenced July 1st 2002 and comprises:

• Health Record Act 2001 and
• Information Privacy Act 2001

Information Privacy Act 2001 covers the privacy principles of:

• collection of health information
• use and disclosure of health information
• data quality
• data security and retention of information
• openness
• access to own health information

East Grampians Health Service has policies in place to ensure that personal health information remains confidential and secure, will only be used by non-Service staff with the consent of the patient, and is accessible by the patient under Freedom of Information guidelines.

Patients, residents and clients are informed of their rights regarding their health information, on first contact with the Health Service.

Fees
All fees charged by East Grampians Health Service are regulated by the Commonwealth Department of Health and Ageing, the Commonwealth Department of Family Services and the Hospitals and Charities (Fees) Regulations, 1986, or as otherwise determined by the Victorian Department of Health.